5-Minute Tour

⏱️5 minutes

See what AD Unlock can do for your organization in just 5 minutes.

The User Experience

Scenario: Account Unlock

An employee named Sarah is locked out of her account after entering her password incorrectly too many times.

Traditional approach:

Call IT helpdesk
Wait on hold
Verify identity over phone
Wait for IT to unlock
Total time: 15-30 minutes

With AD Unlock:


Sarah: Minha conta está bloqueada

AD Unlock: Olá Sarah! Encontrei sua conta (sarah.smith@company.com).
           Para verificar sua identidade, enviei um código de 6 dígitos
           para seu email. Por favor, digite o código aqui.

Sarah: 847291

AD Unlock: ✅ Verificado! Sua conta foi desbloqueada.
           Você já pode fazer login normalmente.

Total time: 30 seconds

Scenario: Password Reset

John forgot his password while working remotely on a weekend.


John: I need to reset my password

AD Unlock: Hi John! I found your account (john.doe@company.com).
           To verify your identity, I've sent a 6-digit code to
           your registered email. Please enter the code here.

John: 293847

AD Unlock: ✅ Verified! A new temporary password has been sent to
           your email (john.doe@company.com).

           Please log in and change your password immediately.
           The temporary password expires in 24 hours.

John checks email, receives password, logs in successfully.

The Admin Experience

Dashboard Overview

When you log into the Admin Portal, you see:


┌─────────────────────────────────────────────────────────────┐
│  AD Unlock Dashboard                        [Last 24 hours] │
├─────────────────────────────────────────────────────────────┤
│                                                             │
│  ┌─────────────┐  ┌─────────────┐  ┌─────────────┐         │
│  │     12      │  │      8      │  │      2      │         │
│  │   Unlocks   │  │   Resets    │  │   Pending   │         │
│  │   Today     │  │   Today     │  │   Approval  │         │
│  └─────────────┘  └─────────────┘  └─────────────┘         │
│                                                             │
│  Recent Activity                                            │
│  ────────────────────────────────────────────────           │
│  10:32 AM  ✅ sarah.smith - Account unlocked (auto)         │
│  10:15 AM  ✅ john.doe - Password reset (auto)              │
│  09:45 AM  ⏳ admin.user - Pending approval (high risk)     │
│  09:30 AM  ✅ jane.wilson - Account unlocked (auto)         │
│                                                             │
│  Connector Status                                           │
│  ────────────────────────────────────────────────           │
│  🟢 DC01-CONNECTOR  Online  Last seen: 2 seconds ago        │
│  🟢 DC02-CONNECTOR  Online  Last seen: 5 seconds ago        │
│                                                             │
└─────────────────────────────────────────────────────────────┘

Handling High-Risk Requests

When a request is flagged as high-risk:


┌─────────────────────────────────────────────────────────────┐
│  ⚠️ Pending Approval Required                               │
├─────────────────────────────────────────────────────────────┤
│                                                             │
│  User: admin.user@company.com                               │
│  Request: Password Reset                                    │
│  Risk Score: 85/100 (High)                                  │
│                                                             │
│  Risk Factors:                                              │
│  • Member of "Domain Admins" group (+50)                    │
│  • Request outside business hours (+20)                     │
│  • Weekend request (+15)                                    │
│                                                             │
│  Verification: ✅ OTP verified successfully                 │
│  IP Location: São Paulo, Brazil                            │
│                                                             │
│  ┌──────────────┐  ┌──────────────┐  ┌──────────────┐      │
│  │   Approve    │  │    Deny      │  │  Contact IT  │      │
│  └──────────────┘  └──────────────┘  └──────────────┘      │
│                                                             │
└─────────────────────────────────────────────────────────────┘

Key Features Demonstrated

1. Natural Language Understanding

Users don’t need to learn commands. They can say:

“My account is locked”
“Esqueci minha senha”
“Can’t log in”
“Reset password please”
“I’m locked out”

All are understood correctly.

2. Multi-Language Support

AD Unlock understands and responds in:

English
Portuguese
Spanish

Language is detected automatically from the message.

3. Risk-Based Decisions

Every request is scored for risk:

Scenario	Risk Score	Action
Regular user, business hours	10	Auto-approve
Regular user, weekend	35	Auto-approve with log
IT admin, business hours	55	Manual approval
Domain admin, weekend	85	Manual approval + alert

4. Complete Audit Trail

Every action is logged:


{
  "timestamp": "2024-01-15T10:32:45Z",
  "action": "account_unlock",
  "user": "sarah.smith@company.com",
  "requested_by": "+5511999999999",
  "verification": "otp_email",
  "risk_score": 15,
  "policy": "standard_users",
  "result": "auto_approved",
  "connector": "DC01-CONNECTOR",
  "duration_ms": 1250
}

5. No Passwords via WhatsApp

For password resets:

New password generated securely
Sent ONLY via email
WhatsApp confirms action completed
Password never visible in chat

What’s Next?

→ Check Requirements → Start Setup