Managing Requests
Learn how to review and manage self-service requests.
Request List
Navigate to Requests to see all requests:
| Column | Description |
|---|---|
| Time | When request was made |
| User | AD user requesting action |
| Action | Unlock or Password Reset |
| Status | Pending, Approved, Denied, Completed |
| Risk | Risk score (0-100) |
Request Details
Click a request to see full details:
User Information
- AD Account: username@domain
- Display Name: Full name
- Department: From AD
- WhatsApp: Phone number used
Request Information
- Action: Unlock or Password Reset
- Requested At: Timestamp
- IP Location: If available
- Device: WhatsApp device info
Risk Assessment
Shows all risk factors:
| Factor | Points |
|---|---|
| Outside business hours | +20 |
| Weekend request | +15 |
| Privileged group member | +50 |
| Multiple requests today | +25 |
| Failed OTP attempts | +10 each |
Verification
- Method: OTP via Email
- Status: Verified / Failed
- Attempts: Number of attempts
Approving Requests
For pending requests:
- Review the risk factors
- Check user verification status
- Click Approve or Deny
- Optionally add a comment
Bulk Actions
Select multiple requests and:
- Approve all
- Deny all
Filtering Requests
Filter by:
- Status: Pending, Completed, Denied
- Action: Unlock, Reset
- Risk Level: Low, Medium, High
- Date Range
- User search
Exporting
Export requests for reporting:
- CSV format
- Include all fields
- Filtered or all data
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